Genesis Roadside Assistance: What You Need to Know

Once you get your Genesis, you’re covered with five years of complimentary 24/7 Roadside Assistance. This provides extra peace of mind when something unexpected happens. A capable hand is just one phone call away. Here are some of the specific services included:

• Flat Tire Change: We will arrange for a service person to change a flat tire, provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.
• Lockout Service: If you lock your keys inside your Genesis, we’ll have a service person attempt to open your vehicle.
• Battery Boosting: If your battery dies, we can boost the battery to get your vehicle running again. If you own an electric vehicle, the Genesis Roadside Assistance Program will take you to our service center or any authorized Genesis service center in the area.
• Towing Service: If your vehicle cannot be driven, it can be towed to our dealership or any other Genesis-authorized service center.
• Trip Interruption: If your vehicle repair requires an overnight stay, Genesis Roadside Assistance will cover expenses related to your inconvenience.

This program is honored by our service center and all Genesis-authorized service facilities anywhere in Canada and the continental US. This keeps you protected and ensures premier care for your Genesis on every road.

If you need to submit a claim for trip interruption or other service expenses, just follow these simple steps:

1. Create an Account in Genesis Roadside Claims
2. Submit a Claim: After logging in, you can submit a new claim by choosing between 'Own Service Expenses' and 'Trip Interruption Expenses'. Enter your VIN, claimant, and payment information. After that, please provide detailed descriptions and receipts for the services you are claiming.
3. Confirm Your Claim Details: Once submitted, you will receive a confirmation along with your claim number and email notifications regarding the status of your claim.
4. Check Claim Status: You can check the status of your claim at any time by visiting the claim website and entering your claim number.